Support

Technical Support

UPS Power Keeper's goal is to provide the highest level of service and support at all times — drawing on close working relationships with manufacturers and the combined expertise of our engineering and technical teams. Whatever the issue, we're here to help you resolve it quickly and keep your systems running.

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Warranties

Our UPS warranty terms are among the strongest in the industry, with warranty extensions available for up to five years on selected models. Most of our suppliers warrant each new product to be free from defects in materials and workmanship for a product-dependent period from the date of invoice, unless otherwise arranged.

Within the UK, standard warranties cover non-consumable parts and labour when the system is operated within published guidelines. Batteries are treated as consumable parts and are covered for one year under the manufacturer's warranty.

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After Sales Service

At UPS Power Keeper, we know that the relationship doesn't end at installation. Our trained engineers and experienced team offer a personal, responsive service — available to talk you through any questions, problems, or concerns that arise after your system is commissioned.

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As specialists in standby power, we understand the ongoing responsibilities that come with maintaining critical infrastructure, and we're committed to supporting you for the long term.

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Our after sales services include:

• Regular telephone support and communication

• Technical support

• Comprehensive maintenance contracts for UPS and generators

• Health checks for UPS and generators

• Load bank testing for generators

• Battery replacements

• Repair services for UPS and generators

• Equipment relocation to new or temporary locations

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